Our promise. Your peace of mind.
We want you to love your KOHLER toilet, but we know that sometimes, once a toilet is installed, it may not be exactly what you envisioned for your bathroom.
We stand behind the performance, style and design of our KOHLER toilets. That’s why we guarantee complete satisfaction. If you are unsatisfied, we’ll replace it or provide you a refund.* That's a no-worry purchase.
Simply inform the original location of purchase** within 180 days of purchase and they will work with you to submit a claim and process a refund.
*Refund credits totaling the original invoice price of the claimed toilet will be applied to Kohler account of the location of purchase. End customers should obtain a refund or replacement directly from the original place of purchase. Toilets purchased on or after January 1, 2021 are not eligible to receive an install credit.
**Eligible locations include registered showrooms and wholesale counter locations with a valid Kohler Sold to Account Number.