Kohler is pleased to offer this exciting, best in class, satisfaction guarantee. You can buy KOHLER toilets and smart seats with confidence, knowing that if there is any reason you don’t love your selection, we’ll provide a replacement of equal value or refunds plus a $100 check* to help cover installation costs.
Based on experience, Kohler is confident in the performance, design, functionality and comfort of our toilets and smart seats. We’ve learned that once you try them, you won’t want to use any other brand.
You will also have the peace of mind knowing that you have 180 days to make sure your new toilet or smart seat performs to your expectations.
The program includes all toilets and smart seats purchased from a KOHLER registered location.**
Smart seats include Nightlight toilet seats, Purefresh toilet seats, Puretide manual bidet toilet seat, Purewarmth heated toilet seats, and C3 bidet toilet seats.
Contact the Warrantly Department at: 1- 800-4-KOHLER (1-800-456-4537) or visit:
Claims will be processed and a check will be mailed directly to the consumer within six to eight weeks.
KOHLER Co. is not responsible for installation costs. We are pleased to offer $100 as a gesture of goodwill.
Please contact the distributor or plumber location of original purchase or contact 877-694-7643 or ToiletSatisfaction@marekgroup.com ToiletSatisfaction@marekgroup.com and we will help find a solution.
Only select products need to be returned in order to receive a refund or replacement. Please click here to see a full list of products that are required to be returned to KOHLER Co.
Only select products need to be returned to Kohler Co. for you to receive your $100 check.Return Information:
For the consumer:
Up to 2 total claims can be made per customer.Products required to be returned to Kohler Co.:
Intelligent toilets and cleansing toilet seats need to be returned to Kohler Co. This is a requirement for any of the products listed below, in order you to receive your $100 check from Kohler Co.
|K-3901||NUMI ® TOILET WITH CLEANSING FUNCTIONALITY|
|K-5401||VEIL ™ INTELLIGENT TOILET WITH CLEANSING FUNCTIONALITY|
|K-5402||VEIL ™ INTELLIGENT TOILET WITH CLEANSING FUNCTIONALITY|
|K-76395||VEIL® WH INTELLIGENT TOILET & FACE PLATE|
|K-18647-NA||VEIL® INTELLIGENT IN-WALL TANK|
|K-4026||KARING ™ INTELLIGENT TOILET WITH CLEANSING FUNCTIONALITY|
|K-77780||KARING™ 20 INTELLIGENT TOILET|
|K-4108||CS®-230 CLEANSING SEAT|
|K-4709||C3®-200 W/IN-LINE HEATER EB CLEANSING TOILET SEAT|
|K-8298||C3®-155 CLEANSING SEAT|
|K-26132-CSP-0||C3-420 CLEANSING SEAT|
|K-27142-CR-0||C3-430 CLEANSING SEAT|
|K-8298-CR||C3®-455 CLEANSING SEAT|
|K-4737||C3®-125 W/TANK HEATER EB CLEANSING TOILET SEAT|
|K-4744||C3®-201 W/TANK HEATER EB CLEANSING TOILET SEAT|
|K-18751||C3®-050 CLEANSING SEAT|
|K-5724||PURETIDE™ BIDET SEAT|
|K-76923||PURETIDE™ ROUND FRONT BIDET SEAT|
If you have any questions about the process, please feel free to contact us at ToiletSatisfaction@marekgroup.com or by phone at: 877-694-7643 (during business hours).
Claim Credit processing time is 6-8 weeks from submittal of the claim.
*The $100 check applies only to toilets and C3 bidet seats.
**Registered locations include Registered Distributor Showrooms and Plumbers.